The Internet is an interesting place. When people interact through computer screens, it increases anonymity and decreases inhibitions while dehumanizing the person on the other end. This is why online interactions tend to be so polite and respectful.
Um, right.
The truth is, if you spend enough time on the Internet, you’ll eventually take your turn as a punching bag. As a blogger and future author, I'm very interested in how people react to public criticism. A while back, I ran across this video of Steve Jobs during a question-and-answer session. A man asks an insulting question, and Jobs’ response was quite impressive. It's worth taking a look.
Let's break down this response see if we can come up with some generalizable tips for dealing with public criticism.